Proactive Conflict Management

Learn to identify and address potential conflicts before they escalate, creating a harmonious work environment.

Effective Communication Techniques

Master the art of communication to resolve conflicts efficiently and foster positive relationships within your team.

Emotional Intelligence Development

Enhance your emotional intelligence to navigate challenging interactions with empathy and understanding.

About the Course

In this course, you will gain valuable insights and practical strategies to effectively de-escalate workplace conflicts and promote a positive organizational culture. Our expert-led training will equip you with the skills to handle challenging situations with confidence and professionalism. Join us to transform your workplace dynamics and cultivate a harmonious environment today! Enroll now to kickstart your journey to conflict resolution mastery.

Curriculum

6 Chapters · 36 Lessons

  1. 1

    Introduction to Conflict Management

    1. (Included in full purchase)

      Understanding Workplace Conflict

    2. (Included in full purchase)

      What is Workplace conflict?

    3. (Included in full purchase)

      Common sources of workplace conflict

    4. (Included in full purchase)

      Constructive vs Destructive Conflict

    5. (Included in full purchase)

      Conflict as a Psychosocial Risk

    6. (Included in full purchase)

      Knowledge Check

  2. 2

    The Impact of Unresolved Conflict

    1. (Included in full purchase)

      Understanding the Impact of Unresolved Conflict

    2. (Included in full purchase)

      Impact on Individuals

    3. (Included in full purchase)

      Impact on Teams

    4. (Included in full purchase)

      Impact on the Organisation

    5. (Included in full purchase)

      Why Early Intervention Matters

    6. (Included in full purchase)

      Knowledge Check

  3. 3

    Recognizing Conflict Triggers

    1. (Included in full purchase)

      Understanding Conflict Triggers

    2. (Included in full purchase)

      Identifying Conflict Signals

    3. (Included in full purchase)

      Analysing Conflict Sources

    4. (Included in full purchase)

      Early Warning Signs of Escalation

    5. (Included in full purchase)

      knowledge Check

  4. 4

    De-escalation Techniques

    1. (Included in full purchase)

      Understanding De-escalation Techniques

    2. (Included in full purchase)

      Core Principles of De-escalation

    3. (Included in full purchase)

      Practical De-escalation Techniques

    4. (Included in full purchase)

      Communication Strategies to Defuse Tension

    5. (Included in full purchase)

      Behaviours that Escalate Conflict

    6. (Included in full purchase)

      Knowledge Check

  5. 5

    Role-playing Scenarios

    1. (Included in full purchase)

      Understanding Role Playing Scenarious

    2. (Included in full purchase)

      Scenario: Conflict between Colleagues

    3. (Included in full purchase)

      Scenario: Challenging Behaviour from a Customer

    4. (Included in full purchase)

      Choosing the Right Response

    5. (Included in full purchase)

      Scenario: When to Escalate to a Leader/Manager

    6. (Included in full purchase)

      Knowledge Check

  6. 6

    Creating a Conflict-Resolved Culture

    1. (Included in full purchase)

      Understanding a Conflict-Resolved Culture

    2. (Included in full purchase)

      Building a Respectful Workplace

    3. (Included in full purchase)

      Proactive Practices to Prevent Conflict

    4. (Included in full purchase)

      Leadership's Role in workplace Culture

    5. (Included in full purchase)

      Manager and Supervisor Responsibilties

    6. (Included in full purchase)

      Early Intervention and Reporting Pathways

    7. (Included in full purchase)

      Knowledge Check

What People Are Saying

Discover how our course has helped professionals like you effectively manage workplace conflicts and enhance team collaboration.

”
Short, Practical and straight to the point. I feel more confident handling tense situations with clients and co-workers
Jason T.

Frontline Worker

”
I've done plenty of training before, but this was the first that actuall yshowed how to de-escalate conflict in real workplace situations. Easy to follow and immediately useful
Mark R.

Operations Team leader

”
A great addition to our WHS training suite. The link to psychosocial risk management and compliance made this an easy course to roll out across our workforce
Emma L.

WHS & Compliance Manager

Ready to Transform Your Workplace?

Enroll now to acquire essential conflict resolution skills and create a harmonious work environment.

$80.00

Enroll Now